Sunday, May 29, 2011

Why Your Company Needs to Embrace Social CRM

If you don’t have the guts to truly commit to transparency and service, and if you don’t empower your people to act on behalf of the company (which will inevitably lead to some unintentional mistakes), you won’t get very far. You must embrace experimentation, take smart risks, and “fail fast.”

Read more here.

No comments:

Post a Comment